<span data-sheets-userformat='{"2":769,"3":{"1":0},"11":4,"12":0}' data-sheets-value='{"1":2,"2":"What should I do if I can’t unlock the vehicle?\n\nTo unlock the vehicle, go to your trip and tap ‘Check-in’.\n\nIf the button is available, but you can’t unlock the vehicle, go to your trip and tap ‘Contact us’ so we can help you."}'>What should I do if I can’t unlock the vehicle? To unlock the vehicle, go to your trip and tap ‘Check-in’. If the button is available, but you can’t unlock the vehicle, go to your trip and tap ‘Contact us’ so we can help you. <span data-sheets-userformat='{"2":769,"3":{"1":0},"11":4,"12":0}' data-sheets-value='{"1":2,"2":"What should I do if I can’t unlock the vehicle?\n\nTo unlock the vehicle, go to your trip and tap ‘Check-in’.\n\nIf the button is available, but you can’t unlock the vehicle, go to your trip and tap ‘Contact us’ so we can help you."}'> Relevant trip. Thirty minutes before the start of the trip, the ‘Locate vehicle’ button will be available on this page.\n\nIf you cannot access the location of the vehicle, this might occur for several reasons:\n- The application failed to load the location of the vehicle: contact the owner to check if they can access the position, or contact us if they cannot help you.\n- The application tells you the previous trip is still ongoing: check with the owner that the previous Driver will be back on time for the beginning of your trip.\n\nYou went to the provided location, but cannot find the vehicle there?\nThis might be because:\n- The vehicle is in an underground car park: refer to the owner’s instructions on how to access the vehicle.\n- On the road, geolocation can be off by a few tens of meters. Search a bit further down the road in both directions, look on perpendicular roads if the location is next to a crossroads, or check the closest parallel roads.\n\nIf you still cannot locate the vehicle, contact the owner. Their number is displayed on the page of your trip."}'><span data-sheets-userformat='{"2":769,"3":{"1":0},"11":4,"12":0}' data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;Il mio veicolo Auting Connect non si avvia. Cosa devo fare?\n \nQuando blocchi l'auto tramite l'App il dispositivo Auting Connect attiva un immobilizzatore che impedisce l'avvio dell'auto.\nPer avviare l'auto devi semplicemente sbloccae l'auto tramite l'App.\n&quot;}">Or contact customer service at +393402671302 (MON - FRI 9.00 - 18.00), or &nbsp;800909664 (from Italy) or +390117425518 (from abroad).