What should I do if I can’t locate my Auting Connect vehicle?


Written by AutingLast update

What should I do if I can’t locate my Auting Connect vehicle?

To find your vehicle, go to Your trips > Relevant trip. Thirty minutes before the start of the trip, the ‘Locate vehicle’ button will be available on this page.

If you cannot access the location of the vehicle, this might occur for several reasons:
- The application failed to load the location of the vehicle: contact the owner to check if they can access the position, or contact us if they cannot help you.
- The application tells you the previous trip is still ongoing: check with the owner that the previous Driver will be back on time for the beginning of your trip.

You went to the provided location, but cannot find the vehicle there?
This might be because:
- The vehicle is in an underground car park: refer to the owner’s instructions on how to access the vehicle.
- On the road, geolocation can be off by a few tens of meters. Search a bit further down the road in both directions, look on perpendicular roads if the location is next to a crossroads, or check the closest parallel roads.

If you still cannot locate the vehicle, contact the owner. Their number is displayed on the page of your trip.

Or contact customer service at +393402671302 (MON - FRI 9.00 - 18.00), or  800909664 (from Italy) or +390117425518 (from abroad).

Did this answer your question?